Shipping and Returns

Where does Kintobe ship?

We currently ship to all countries in the EU, to the USA, as well as some countries in Asia. 

We use GLS as our shipment carrier. 

This is the full list of countries we ship to: XXXXXXXXXXXXXXXX

How much does shipping cost?

We offer free shipping on all orders over 100 EUR. For orders under 100 EUR a shipping fee is calculated at checkout. 

Delivery times

We dispatch orders daily from our Warehouse in Denmark. If you place your order before 1pm (GMT+2), your order will be sent out the same day. 

Delivery times in Denmark: approximately 24 hours from leaving our warehouse 

Delivery times in Europe: approximately 49-96 hours from leaving our warehouse. Up to 7 days for remote areas. 

Delivery times in USA: approximately 5-7 days from leaving our warehouse.

Delivery times in Asia: approximately 5-7 days from leaving our warehouse.  

Shipments outside the European Union

Your order might be subject to import duties and taxes, which will be charged once your Kintobe product reaches your country. 

You will need to pay any tax charges applies to your order by our local tax authority. 

Tax rules and regulations vary from country to country, so please contact your local customs office should you have any questions regarding tax rules regarding your specific country. 

When you place an order with Kintobe, our carrier will automatically pay any duties and taxes on your behalf and charge you once the product is delivered to you. 

Track your order

https://gls-group.eu/EU/en/parcel-tracking 

Returns

If you are not satisfied with your product, we offer free returns within the first 30 days after you receive the product. If you wish to return a product, simply reach out to hi@kintobe.com and let us know why. Then we'll send you a pre-paid return label by email.