We intended to find a solution for our claimed and flawed items as well as for the items that served our customers well for a long time and couldn’t be repaired anymore.

We conducted extensive research on possibilities for repair partners, design studios & recycling facilities. Unfortunately, so far we haven’t found a viable and sustainable model for a full repair program due to the cost associated with logistics and repairs in Denmark.

However, in 2024 we are working on a collaboration with a local company to create a sustainable business model for a repair platform.

We developed our Code of Conduct which we introduced with our production partners. A Code of Conduct aims to provide a clear outline of expected behavior, and instructions on the partnership. It includes Kintobe’s principles, and values and defines a set of rules and expectations towards the partners. Our Code of Conduct is available on our website.

We started 2023 with a naive ambition of mapping all our Tier 3 & 4 suppliers who are responsible for the raw & semi raw-material extraction.

In 2023, we managed to map only a few Tier 3 suppliers. We have learned that it’s a complicated and extremely resource-consuming process.

We are not stopping, we continue to dig deeper into our tier system till we reach the bottom and map it all out.

In 2023 we launched the Kindness Foundation, which is donating 1% of our sales to initiatives that spread kindness, break down walls of prejudice and heal people who have been marginalized.

We donated around 60 bags from our first collection to a Fashion Fundraiser in South Africa. The collected funds were donated to the Ranyaka project. We donated 250 backpacks from our first collection a Danish-Ukranian organisation, Faino. The bags were donated in Ukraine to children who lost a parent in the war.

We developed a care guidance that helps our customers care for and maintain their bags in the best way possible. The better a product is cared for, the longer it lives. The care guide is on our website, and furthermore we launched a post-purchase email-flow to remind all customers when to give their bags a spa-day.

We have partnered with Renoon to provide our customers with precise information that can help them make informed purchase decisions. On our website, we now display proof points and certifications of our materials and suppliers, as well as a comprehensive overview of our supply chain.