The seller and contracting party is:

Kintobe ApS
CVR: 41107057
Blågårdsgade 29
2200 Copenhagen N
Denmark
Telephone: +45 20 69 64 10
Email: hello@kintobe.com

These Terms & Conditions apply to consumers purchasing products from Kintobe through our online store.

The main characteristics, materials, dimensions and other relevant information about each product are described on the relevant product page.

Nothing in these Terms & Conditions limits any mandatory rights you have under applicable consumer protection law.e.

The presentation of products in our online store is an invitation to place an order and does not in itself constitute a binding offer from Kintobe.

Before submitting your order, you have the opportunity to review your cart, delivery information and other order details and correct any errors.

By completing checkout and submitting your order, you make a binding offer to purchase the products contained in your order.

After placing your order, you will receive an order confirmation by email.

The purchase agreement is concluded when we accept your order.

If we are unable to accept your order, for example because a product is unavailable, there is an obvious pricing or technical error, or payment cannot be processed, we will inform you as soon as reasonably possible.

If payment has already been collected for an order that we do not accept, the amount paid will be refunded.

Your order information and relevant contractual information will be provided to you by email or another durable medium so that you can retain it for future reference.

Please review your order confirmation carefully and contact us at hello@kintobe.com as soon as possible if you notice an error.

All prices displayed to consumers include applicable VAT unless clearly stated otherwise.

Delivery charges, where applicable, are shown separately before you submit your order.

The total amount payable will be displayed before you complete checkout.

We accept the payment methods displayed during checkout. These may include Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, PayPal and Google Pay.

Available payment methods may vary depending on your country and device.

The purchase price becomes payable when the purchase agreement is concluded.

Depending on the payment method used, the amount may either be authorised first or charged directly in accordance with the rules of the relevant payment provider.

You will not be charged more than the total amount shown when you submit your order.

We deliver to the destinations available in the relevant Kintobe market and shown during checkout.

Any delivery restrictions will be displayed before you place your order.

Available shipping methods, delivery charges and estimated delivery times are shown during checkout.

Estimated delivery times may also be provided on our Shipping & Delivery page.

Delivery times are estimates and may be affected by carrier delays, customs procedures, public holidays or other circumstances outside our reasonable control.

Please ensure that the delivery address and contact information you provide are accurate and complete.

Products remain the property of Kintobe until full payment has been received.

For orders delivered outside the EU or another applicable customs area, import duties, taxes or other local charges may apply.

Unless explicitly stated otherwise during checkout, such charges are the responsibility of the customer.

Consumers have a statutory right of withdrawal for qualifying online purchases.

• Your right to withdraw

You have the right to withdraw from your purchase within 30 days without giving any reason.

You may also withdraw from the purchase of individual products within an order.

The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receive the goods.

If several products from the same order are delivered separately, the withdrawal period begins when the final product from that order is received.

If the final day for exercising the right of withdrawal falls on a public holiday, Saturday, Constitution Day in Denmark, 24 December or 31 December, the deadline is extended until the next working day.

To exercise your right of withdrawal, you must inform us clearly of your decision to withdraw from the purchase.

You can contact us at:

Kintobe ApS
Blågårdsgade 29
2200 Copenhagen N
Denmark
Email: hello@kintobe.com
Telephone: +45 20 69 64 10

You may contact us by email or another clear written statement.

You may use the model withdrawal form below, but you are not required to do so.

It is sufficient that you send your notice of withdrawal before the withdrawal period expires.

Simply refusing delivery or failing to collect your parcel does not by itself constitute notice that you wish to withdraw from the purchase.

• Returning products after withdrawal

After informing us that you wish to withdraw, you must return the relevant products without unnecessary delay and no later than 14 days after notifying us.

The deadline is met if you send the goods before the 14-day period expires.

For returns made using the prepaid Kintobe return label provided by us, the return shipping cost is covered by Kintobe.

Please contact us at hello@kintobe.com and we will provide the relevant return instructions and, where applicable, a prepaid return label.

The return address provided with your return instructions may differ from Kintobe's registered business address.

If you choose not to use our prepaid return label and instead arrange the return yourself, you are responsible for the direct return shipping costs.

Your statutory right of withdrawal does not depend on prior approval from Kintobe or on your use of our return label.

Please package returned products securely to prevent damage in transit.

We recommend using the original packaging where reasonably possible, but original packaging is not a condition for exercising your statutory right of withdrawal.

Please retain your return receipt and tracking information until your return has been processed.

• Condition of returned goods

You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functionality, in the same way that you would normally be able to do in a physical store.

You are only responsible for any reduction in the value of the goods resulting from handling beyond what is necessary for this purpose.

Where applicable, we may deduct an amount corresponding to such reduction in value from your refund.

If you withdraw from your entire order, we will refund all payments received from you in relation to that order, including the cost of our least expensive standard delivery method offered for the order.

If you selected a more expensive delivery method than our least expensive standard delivery option, such as express shipping, the additional delivery cost will not be refunded.

If you withdraw only from individual products within an order, the original delivery costs will not normally be refunded to the extent that the same delivery costs would also have applied to the products you keep.

Refunds will be made without unnecessary delay and no later than 14 days after we receive your notice of withdrawal.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been returned, whichever occurs first.

We will normally use the same payment method used for the original transaction unless another method is expressly agreed.

Kintobe will not charge you a fee for receiving the refund.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

If you would like to exchange a product for another size, colour or product, please contact us at hello@kintobe.com.

Depending on availability and our current return process, we may ask you to return the original product and place a new order rather than completing a direct exchange.

Your purchase is covered by applicable statutory rights concerning defective or non-conforming goods.

If a product is faulty, damaged, materially different from its description or you receive the wrong product, please contact:

hello@kintobe.com

Please include your order number and a description of the issue.

Photographs may help us assess and resolve the issue more quickly, but providing photographs is not a condition for exercising your statutory rights.

Where a return is reasonably required to inspect or remedy a defect, Kintobe will cover the necessary return shipping costs.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, a price reduction or a refund.

For purchases covered by Danish consumer law, consumers generally have a two-year legal right to complain about defects in goods.

Any voluntary warranty or commercial return policy offered by Kintobe does not limit your statutory rights.

Please package products securely when returning them and retain proof of shipment.

We aim to ensure that product descriptions, measurements, materials, colours, photographs and other information on our website are accurate.

However, colours may appear differently depending on your screen, device or lighting conditions.

Minor variations inherent to materials, manufacturing or production processes are not necessarily considered defects.

Nothing in this section limits your rights where a product is defective, materially different from its description or otherwise does not comply with applicable consumer law.

All orders are subject to product availability.

We make reasonable efforts to ensure that prices and product information are correct.

If an obvious pricing, technical or product-information error occurs, we may contact you to correct the issue.

Where necessary, we may reject or cancel an affected order.

If payment has already been taken, the relevant amount will be refunded.

Promotional offers, campaigns and discount codes may be subject to additional conditions provided when the promotion is offered.

Unless otherwise stated, promotional codes cannot be exchanged for cash and cannot be applied retrospectively to an order that has already been completed.

We reserve the right to refuse or cancel the use of a promotional offer where there is evidence of fraud, misuse or an obvious technical error.

Nothing in this section limits any mandatory consumer rights.

Where Kintobe gift cards are available, any specific validity period and applicable conditions will be displayed when the gift card is purchased.

Gift cards cannot normally be exchanged for cash unless required by applicable law.

We are not responsible for delays or failures caused by circumstances that could not reasonably have been prevented or controlled by us.

Such circumstances may include severe weather, transport disruptions, strikes, natural disasters, government restrictions or similar events.

If such circumstances materially affect your order, we will make reasonable efforts to keep you informed and to find an appropriate solution.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

We process personal data in connection with your purchase, payment, delivery, customer service, returns and use of our website.

For information about how we collect, use, store and share personal information and about your data protection rights, please see our Privacy Policy.

Unless otherwise stated, content on kintobe.com, including photographs, text, graphics, product designs, trademarks, logos and other material, is owned by Kintobe or used with the permission of the relevant rights holder.

Protected content may not be reproduced, distributed or used commercially without permission except where permitted by applicable law.

These Terms & Conditions and purchases made from Kintobe are governed by Danish law.

If you are a consumer habitually resident in another country, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the law of your country of residence and which cannot legally be excluded by agreement.

Nothing in these Terms & Conditions limits any mandatory consumer protection rights.

If you have a complaint regarding your purchase, please contact us first so that we have an opportunity to resolve the matter with you:

Email: hello@kintobe.com
Telephone: +45 20 69 64 10

If we are unable to resolve the matter together and the applicable requirements are met, consumers may be able to submit a complaint through the Danish public consumer complaints system administered by Nævnenes Hus.

The process generally begins with:

Mæglingsteamet for Forbrugerklager

and, if the dispute is not resolved through mediation, the case may in qualifying circumstances proceed to:

Forbrugerklagenævnet

Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark

Information about the complaints process, eligibility and current requirements is available from Nævnenes Hus.

Consumers who are unable to access the Danish complaint portal using MitID can contact Nævnenes Hus for assistance.

Consumers living in another EU/EEA country may also seek guidance from the relevant European Consumer Centre regarding cross-border consumer disputes.

We may update these Terms & Conditions from time to time, including where necessary to reflect changes in our business, services, website or applicable legislation.

The version of the Terms & Conditions applicable at the time you place an order will continue to apply to that purchase unless applicable law requires otherwise.

If you have questions about an order, return, complaint or these Terms & Conditions, please contact:

Kintobe ApS
CVR: 41107057
Blågårdsgade 29
2200 Copenhagen N
Denmark

Email: hello@kintobe.com
Website: www.kintobe.com

You may use this form if you wish to withdraw from your purchase, but its use is optional.

To:
Kintobe ApS
Blågårdsgade 29
2200 Copenhagen N
Denmark
Email: hello@kintobe.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s)
(only required if this form is submitted on paper):

Date: