Terms and conditions
These terms of sale and delivery apply to purchases of goods at www.kintobe.com
To shop at kintobe.com, you must have a valid debit or credit card that Kintobe accepts. kintobe.com is owned by Kintobe ApS, CVR 41107057.
PAYMENT AND DELIVERY
We accept payments with Visa, MasterCard, Maestro, American Express, ShopPay, Apple Pay and Google Pay.
The amount is deducted when you place your order at checkout.
Prices are quoted in Danish Kroner, Euro, GBP, Swedish Kroner, Norwegian Kroner or UAS. Additional to your price, the price for shipping will be added depending on the shipping method you choose at the end of the order process.
The delivery time is usually 1-2 business days in Denmark, and 2-5 business days in the rest of the world, after you receive your order confirmation. Kintobe makes reservations for the delivery time in case of force majeure as well as delivery to islands that are not connected to the mainland with bridges. We deliver the goods with UPS and GLS depending on where the goods are to be shipped.
You will always be able to see the total delivery cost when you choosing a delivery method when finalizing your order. We deliver worldwide.
You have the right to cancel an agreement without justification within 30 days. If you have purchased several items in one order, you may choose to cancel the purchase of some or all items. See reimbursement of shipping costs for this specific case below.
The cancellation period expires 30 days after the day you receive an item from us. If you have ordered several items in an order and we cannot deliver the goods at the same time, the cancellation period will run from the time you receive the last item. If the deadline expires on a public holiday, Saturday, Constitutional day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.
In order to cancel an order you need to let us know by sending an email to firstname.lastname@example.org letting us know that you regret the purchase.
If you send us an email, we will confirm by email that we have received your message about cancelling an order.
The cancellation deadline is met if you send an email to us, informing us that you regret your purchase, before the cancellation deadline has expired.
You cannot undo a purchase simply by refusing to receive the item or failing to collect it. You always need to notifying Kintobe that you regret the purchase.
RETURN OF GOODS AND COSTS OF RETURNS
If you have regretted the purchase of an item, you must send the item to our warehouse, Lagerkompagniet, without any unnecessary delays and no later than 14 days after you have notified us that you wish to cancel your purchase.
Returns are always free. When we receive a message from you letting us know that you regret, we will guide you on how to order and print a return label online, which you must attach to your return parcel. Return items cannot be shipped per Collect on Delivery or without distribution, and any costs for alternative return shipments are not covered by Kintobe.
REFUNDING YOUR PAYMENT
When you regret, we will refund the payment for the product you regret purchasing. We will not refund any shipping costs you may have incurred.
We will refund the amount without unnecessary delays and no later than 15 business days from the date we’ve received your returned goods, or until you have provided proof that the goods have been returned.
We will make such a refund with the same means of payment that you used in the original transaction, unless you have explicitly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
TESTING THE PRODUCT AND PACKAGING
You are only liable for any devaluation of the product value that is due to handling product in other ways than what is necessary to determine the nature, characteristics and functionality of the goods.
You are allowed to examine the product in the same way that you are in a physical shop, but you are not allowed to use the product. If you've used the product in a way that you are not allowed to in a physical shop and we are unable to resell the product or unable to sell it at full price, we will deduct the amount the product has devaluated from the amount we are refunding to you. If the item no longer has a trade value, we will not refund the any money to you. You must return the item in the original packaging.
You should make sure that the item is properly wrapped when you return it. You carry the risk of the parcel(s) until we receive it. Therefore, save your mail receipt as well as any track-and-trace number.
If you buy a product and it is defect (for example a material or manufacturing defect) the rules of the Purchasing Act apply. You can complain about defects within 24 months from the time of delivery by contacting us at email@example.com
Please tell us as much as possible about the nature of the defect and please attach a picture. This is not a requirement, but it makes it easier for us to find the error and minimizes the time it takes to process your complaint.
If the complaint is considered justified and the defect cannot be remedied without returning the item, we will reimburse you any reasonable shipping costs.
Remember that the item must always be shipped in proper packaging and remember to receive a receipt for the shipment. Save your mail receipt, information on shipping costs and any track-and-trace number.
INFO ABOUT PLACES TO COMPLAIN
A complaint about a product purchased from us can be submitted to the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaints Solutions through www.forbrug.dk.
The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant for consumers residing in another EU country. Your complaint is filed here: https://ec.europa.eu/consumers/odr. When filing a complaint, please provide our email address firstname.lastname@example.org